Privacy Policy

Revised October 24, 2026

We use security measures to protect your information. We do not sell your personal information.

About this policy

This policy explains what information 4.0 Labs receives, why we use it, when we share it and the choices you have. It applies to our website, Command Center and related services. Four Point O Labs Incorporated, doing business as 4.0 Labs, is responsible for the practices described here.

Our accounts and service interface are for adults age 18 and older. Parents, guardians and other authorized adults use 4.0 Labs to organize a student’s school information. Additional notices explain the data choices for particular features before you enable them.

What information does 4.0 Labs receive?

The information we receive depends on the features you use, the information you provide and the connections you authorize.

• Account and contact information. Your name, email, account settings and information needed to verify your identity or authority.
• Student and school information. Student names or identifiers, grade levels, schools and courses. Student names are displayed using a first name and last initial.
• Schoolwork and education records. Available assignments, tests, quizzes, grades, scores, due dates, submission status, teacher feedback, study materials, calendar events and relevant school notices.
• Content and communications. Materials you add, text you submit for optional assistance, support requests, feedback, permissions and communication preferences.
• School-connection information. The school accounts you authorize, the permissions you give, information needed to maintain access and the status of updates. We save your school username and password only if you separately choose that option; saved school sign-in details are encrypted.
• Subscription and payment information. Your selected plan, accepted billing terms, trial and renewal dates, payment status and limited payment-method details. Our payment provider handles full card information. We do not store full card numbers or card security codes.
• Website and device information. IP address, browser and device details, access times and interactions with our website and services, including information collected through cookies or similar tools.

We receive this information directly from you, from school services you authorize us to access and when you use our services. Payment and account-service providers may also send us information needed to confirm transactions or protect access. School information varies by connection and by what your school makes available.

Share only information you are authorized to provide. Do not send passwords, verification codes, unrelated health information, government identification numbers or other students’ private records through support or general forms.

Why do we use this information?

We use information to create and maintain your account, organize the correct student’s Command Center, provide the features you choose and update available school information. For example, assignments and due dates help show what is due and what is coming next.

We also use information to process subscriptions and payments, send account and service messages, answer requests, honor your privacy choices, detect misuse, resolve technical problems and meet legal obligations. Limited contact and website-use information may support optional marketing and service improvement, subject to your choices and applicable law.

We do not use student records for targeted advertising or permit their use for general-purpose AI training. A payment or subscription does not authorize access to school records. If a feature needs information or permission you do not provide, that feature may be unavailable.

What choices apply to student information?

An authorized adult manages each student’s information. We respect any rights that belong to the student over their own education records. Depending on the circumstances, additional student, school or school-service permission may be needed.

We collect school information only within the permission and access available for the selected student. Where the Children’s Online Privacy Protection Act (COPPA) applies, we provide the required online privacy notice and direct notice to the parent and obtain verifiable parental consent before the affected collection, use or disclosure. The notices explain the information involved, its purposes, retention and sharing, how to give or withdraw consent, and how to review or delete the information. Accepting this policy or purchasing a membership does not replace required consent. We do not require more information than is reasonably needed to provide the requested service.

School access, saved records, optional AI processing and automatic updates are explained before you authorize them. Saving school sign-in details is a separate choice. You can withdraw permission for future collection or use and request access, correction or deletion using the contact details below.

We do not provide public student profiles or change records held by a school. Optional marketing, testimonials and media permissions are separate from membership.

When is information shared?

We do not sell personal information. We share information only for the purposes described in this policy, as you authorize or as permitted or required by law.

• Authorized access and support. Information is available to authorized account users and personnel who need it to deliver, support or protect the service. Sponsoring a membership does not automatically give an organization access to student records.
• Service providers. Companies that help provide account and website services, data storage, payments, communications, security and optional AI features may receive the information needed for their role. This can include account and contact details, payment-related information, technical information, authorized school-access information or selected school records. We require providers to protect the information and limit its use to the applicable service.
• Legal and safety matters. We may disclose information to comply with law or valid legal requests, address fraud or security threats, or protect rights and safety as permitted by law.
• Business changes. Information may be transferred in a merger, acquisition or other business transfer, subject to appropriate protections and required notice.

These circumstances do not permit unrelated commercial use of student records. You may request the names of our service providers, the types of information they receive and the purposes of sharing by contacting support@fourpointolabs.com. Where applicable law requires us to identify operators or recipients in a privacy notice or before obtaining consent, we provide those disclosures in the required notice without requiring a request to support. Where COPPA applies, the direct notice explains the parent’s consent choices, including the ability to decline third-party disclosure that is not integral to the service.

Schools and external services have their own privacy practices. Requests to 4.0 Labs do not change information held by those services.

What happens when you choose an AI feature?

Optional AI features process the information needed for the assistance or school updates you authorize. Study help uses text you enter and selected schoolwork details. Writing feedback includes the draft you submit. AI-assisted school updates use selected academic information to organize your Command Center.

School passwords, verification codes and sign-in credentials are not sent for AI processing. We do not permit student information to be used for general-purpose AI training or unrelated advertising.

Study help, writing feedback and AI-assisted school updates have separate permissions. Their notices explain the provider, information shared and applicable retention terms before you agree. You can decline or withdraw optional AI permission. Withdrawal stops future processing under that permission; it does not by itself delete saved records, close your account or cancel your subscription.

How do cookies and marketing choices work?

Cookies and similar tools support website operation, sign-in, security and preferences. Optional analytics or advertising tools have their own disclosures and choices. We explain their purposes before enabling them, obtain consent where required and honor applicable browser opt-out signals.

You can manage cookies through your browser, although blocking essential cookies may affect sign-in or other functions. You can unsubscribe from optional promotional messages. Account, security, billing and requested service messages are separate from marketing.

How long do we keep information?

We keep information for the period needed to provide the requested service, honor your choices or meet a legal obligation. What we retain depends on the information, why it was collected, whether you still use the feature and any applicable legal requirement.

Saved grades and schoolwork remain available between visits and after sign-out. Disconnecting a school connection stops future collection under that permission. We remove school-access information when it is no longer needed for another connection you still authorize. Disconnecting does not automatically delete saved records or cancel your subscription.

You can request deletion of a student’s information or your account. We verify your authority, explain the scope and any required exceptions, and confirm the applicable completion date. Deletion may take time across providers and backups. Retained copies remain protected and are removed under the applicable retention process.

Limited billing, tax, security and permission records may be retained separately. Minimal permission evidence is kept while permission is active and for up to three years after it ends, with earlier deletion when no longer needed and limited exceptions for legal obligations. This does not extend retention of school records or saved school passwords. Records retained for a legal obligation are restricted to that purpose.

How is information protected?

We use security measures, including encryption and restricted access, to protect personal information. Access is limited according to the service being provided. If a security incident requires notice, we notify affected people as required by applicable law.

How can you manage your information?

You can use the available account controls or contact support@fourpointolabs.com to:

• Ask to access your information or obtain a copy where applicable.
• Request a correction or deletion of account or student information.
• Withdraw permission for future school collection or optional AI processing.
• Ask about information sharing, retention or other privacy choices.

We verify identity and authority before releasing or deleting information. An authorized representative may need to provide proof of permission. We ask only for information reasonably needed to handle the request. Do not email passwords, full card numbers or full identification documents.

You do not need a new account to make a privacy request. Exercising an applicable privacy right does not, by itself, change your membership price. If a choice affects a feature, we explain the effect.

Our initial support response target is within 24 hours. Completing a privacy request may take longer, and applicable legal deadlines govern. If we cannot fulfill a request, we explain why and how to appeal. Reply with “Privacy appeal” to request another review. You may also contact your state attorney general or another appropriate privacy authority. Rights and exceptions depend on applicable law.

Where is information processed?

Membership is offered to U.S. families. Information is processed in the United States and may also be processed by service providers in other countries, subject to applicable protections. International visitors may have rights under the laws that apply to them and can contact us with questions.

How will you learn about policy changes?

We update the date when this policy changes and provide additional notice where required. Before a materially different use or disclosure of children’s information, we provide the required notice and obtain any required consent. A revised policy date alone does not authorize a new use.

How can you contact us about privacy?

For privacy questions, requests or concerns, contact the 4.0 Labs Support Team at support@fourpointolabs.com or +1 (888) 655-4829. We also handle questions about companies that process information on our behalf. You may write to:

Four Point O Labs Incorporated, doing business as 4.0 Labs

Attn: Privacy

5680 Highway 6, Suite 103

Missouri City, Texas 77459

United States

Please describe your request without including passwords, payment-card details or sensitive school records in your first message.