Legal & Privacy
Privacy Policy and Children’s Privacy Notice
This policy explains how Four Point O Labs Incorporated, doing business as 4.0 Labs, collects, uses, discloses, stores, and protects personal information connected to its website and educational services.
View all 36 policy sections
- 1Introduction
- 2Who We Are
- 3Key Privacy Commitments
- 4Definitions
- 5Information We Collect
- 6Sources of Information
- 7How We Use Personal Information
- 8Information We Need to Provide Services
- 9Children’s Privacy Notice
- 10Student Information and Advertising
- 11Artificial Intelligence and Educational Technology
- 12Online Sessions and Video-Conferencing Services
- 13Photographs, Recordings, Testimonials, and Publicity
- 14Cookies and Similar Technologies
- 15Website Hosting and Mailing Lists
- 16Scheduling, Payment, and Other Service Providers
- 17How We Disclose Personal Information
- 18Sale of Information and Targeted Advertising
- 19Deidentified and Aggregated Information
- 20Data Retention
- 21Information Security
- 22Your Communication Choices
- 23Privacy Rights
- 24How to Submit a Privacy Request
- 25Verification of Requests
- 26Authorized Agents
- 27Response Timing and Appeals
- 28Texas Privacy Rights
- 29Rights in Other U.S. States
- 30Employment and Contractor Applicants
- 31Third-Party Websites and Services
- 32Social Media
- 33International Visitors
- 34Changes to This Privacy Policy
- 35Relationship to Other Agreements
- 36Contact Us
1. Introduction
Four Point O Labs Incorporated, doing business as 4.0 Labs (“4.0 Labs,” “Company,” “we,” “us,” or “our”), respects the privacy of our students, parents, guardians, customers, website visitors, job applicants, instructors, and other individuals who interact with us.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in connection with:
- The website located at www.fourpointolabs.com and its associated webpages.
- Website forms and callback requests.
- Consultations and enrollment inquiries.
- Tutoring and academic-support services.
- Academic assessments and learning plans.
- Online and in-person educational programs.
- Artificial intelligence education.
- Investing and financial-literacy education.
- Parent and guardian communications.
- Email, telephone, and text communications.
- Events, promotions, and mailing lists.
- Employment and contractor applications.
- Other services that link to this Privacy Policy.
This Privacy Policy also contains a specific Children’s Privacy Notice explaining how we handle information about students under 13.
By using our Website or providing information to us, you acknowledge the practices described in this Privacy Policy.
This Privacy Policy does not replace any additional privacy notice, consent form, enrollment agreement, school authorization, media release, or other notice that may apply to a particular program or activity.
2. Who We Are
The operator responsible for the information practices described in this Privacy Policy is:
Four Point O Labs IncorporatedDoing business as 4.0 Labs
5680 Highway 6, Suite 103
Missouri City, Texas 77459
Privacy email: privacy@fourpointolabs.com
Telephone: 1-888-655-4829
Parents and guardians may use this contact information to ask questions or make requests concerning information collected about a minor Student.
3. Key Privacy Commitments
Our privacy practices are guided by the following commitments:
- We seek to collect only information that is reasonably necessary to provide, administer, improve, and protect our Services.
- We do not sell Student personal information for monetary consideration.
- We do not use Student educational information to create advertising profiles.
- We do not knowingly use personal information from children under 13 for behaviorally targeted advertising.
- We do not intentionally submit identifiable Student educational records to public artificial intelligence systems for model training.
- We do not publish a Student’s name, photograph, voice, school, testimonial, academic results, or personal story without appropriate permission.
- We do not intend for Students to make personal information publicly available through profiles, forums, message boards, or public chat features on our Website.
- Parents and guardians may contact us to request access to, correction of, or deletion of their child’s personal information, subject to legal and operational limitations.
- We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as otherwise required by law.
- We use reasonable administrative, technical, and physical safeguards designed to protect personal information.
4. Definitions
For purposes of this Privacy Policy:
- “Website” means www.fourpointolabs.com and its associated webpages.
- “Services” means the Website and the tutoring, educational, assessment, consultation, enrichment, communication, and related services provided by 4.0 Labs.
- “Customer” means a parent, legal guardian, adult Student, or other adult who requests, purchases, or manages Services.
- “Student” means an individual participating in or being considered for a 4.0 Labs program.
- “Personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to an individual.
- “Student information” means personal information relating to a Student, including educational, scheduling, progress, or learning-related information.
- “Sensitive information” may include information about a child, account credentials, financial information, precise location, government identifiers, health or accommodation information, and other information treated as sensitive under applicable law.
- “Parent” includes a parent or legal guardian who is authorized to make decisions for a minor Student.
5. Information We Collect
The information we collect depends on how you interact with 4.0 Labs.
A. Parent, Guardian, and Customer Information
We may collect:
- Full name.
- Email address.
- Telephone number.
- Mailing or billing address.
- Relationship to the Student.
- Preferred communication method.
- Scheduling availability.
- Information submitted through a callback or contact form.
- Program interests.
- Enrollment selections.
- Communications with our staff.
- Marketing preferences.
- Emergency-contact information.
- Account or login information if account functionality is offered.
- Records of consent, authorization, or agreement.
B. Student Identification and Enrollment Information
A parent, guardian, adult Student, or other authorized person may provide:
- Student name.
- Age or date of birth.
- Grade level.
- School name.
- School district.
- Parent or guardian information.
- Subjects in which support is requested.
- Requested program or service.
- Preferred tutoring format.
- Scheduling availability.
- Academic goals.
- Relevant learning concerns.
- Enrollment and attendance information.
We ask Customers not to provide information that is not reasonably necessary for us to evaluate or provide the requested Services.
C. Educational and Progress Information
When necessary to provide tutoring or educational support, we may collect or create:
- Current courses and subjects.
- Assignments and project information.
- Quiz, test, and classroom-assessment information.
- Grades or grade reports provided by the Customer.
- Study habits and organizational needs.
- Areas of academic strength.
- Skill gaps and areas for improvement.
- Assessment responses and results.
- Learning goals.
- Tutor notes.
- Attendance records.
- Lesson summaries.
- Practice results.
- Learning plans.
- Progress reports.
- Recommendations and next steps.
- Parent or guardian feedback.
- Teacher feedback when authorized.
- Student work submitted for review.
Educational assessments offered by 4.0 Labs are intended to support tutoring and academic planning. They are not medical, psychological, clinical, special-education, or disability evaluations.
D. School and Teacher Information
With appropriate authorization, a Customer may ask 4.0 Labs to communicate with a Student’s school, teacher, counselor, or other educational representative.
We may then receive or exchange information such as:
- Assignment instructions.
- Upcoming tests or projects.
- Classroom topics.
- Academic deadlines.
- Teacher observations.
- Grade or progress information.
- Areas requiring additional support.
- Information needed to coordinate tutoring with classroom instruction.
We will use this information to support the Student and administer the Services for which authorization was provided.
Parents and guardians are responsible for confirming that they have the authority to authorize the requested communication.
E. Accessibility, Safety, and Emergency Information
A Customer may provide information about:
- Allergies.
- Accessibility requirements.
- Learning accommodations.
- Relevant medical conditions.
- Behavioral or sensory needs.
- Emergency contacts.
- Pickup authorizations.
- Health or safety concerns.
We request that Customers provide only information reasonably necessary for safe participation or appropriate educational support.
4.0 Labs is not a medical provider, and providing health-related information does not create a medical-provider relationship.
F. Payment and Transaction Information
When a Customer purchases a Service, we or our payment provider may collect:
- Customer name.
- Billing address.
- Email address.
- Telephone number.
- Purchased program or plan.
- Transaction amount.
- Payment status.
- Invoice information.
- Transaction date.
- Refund or credit information.
- A limited payment-method identifier, such as the card type or last four digits.
Payment-card information is generally collected and processed by a third-party payment processor. 4.0 Labs does not intend to store complete credit-card or debit-card numbers on its own systems.
A payment provider’s handling of information is also governed by that provider’s terms and privacy policy.
G. Communications and Submitted Content
We may collect information when you:
- Submit a Website form.
- Request a callback.
- Schedule a consultation.
- Send us an email.
- Call or text us.
- Communicate with a tutor or coordinator.
- Complete a survey.
- Provide feedback.
- Submit a review or testimonial.
- Send Student work or school documents.
- Participate in an online session.
- Apply for employment or contractor work.
Communications may include the date, time, participants, subject matter, and content of the communication.
Telephone calls are not recorded unless notice and any required consent are provided.
H. Website and Device Information
When you visit the Website, we or our service providers may automatically collect:
- Internet Protocol address.
- Browser type.
- Device type.
- Operating system.
- General geographic area derived from an IP address.
- Referring webpage.
- Pages viewed.
- Links selected.
- Date and time of access.
- Session duration.
- Website errors.
- Cookie or device identifiers.
- Information about how the Website is used.
We use this information to operate, secure, understand, and improve the Website.
I. Job Applicant and Contractor Information
When an individual applies to work with 4.0 Labs, we may collect:
- Name and contact information.
- Resume.
- Employment history.
- Education.
- Certifications and licenses.
- References.
- Availability.
- Subject-matter experience.
- Interview notes.
- Work-authorization information.
- Tax and payment information after engagement.
- Background-check authorization and results when legally permitted and relevant to the position.
Background checks may be performed by a third-party provider. That provider may collect information directly from the applicant under its own privacy notice.
6. Sources of Information
We may receive personal information from:
- You.
- A Student’s parent or legal guardian.
- An adult Student.
- Another adult authorized by the parent or guardian.
- A Student’s teacher, counselor, or school representative when authorized.
- Our instructors, coordinators, employees, and contractors.
- Scheduling providers.
- Payment processors.
- Communication and video-conferencing providers.
- Website hosting and analytics providers.
- Email and mailing-list providers.
- Employment references.
- Background-check providers.
- Publicly available sources when reasonably necessary and lawful.
If you provide personal information about another person, you represent that you are authorized to provide it and permit us to handle it as described in this Privacy Policy.
7. How We Use Personal Information
We may use personal information to:
Provide and Administer Services
- Respond to inquiries.
- Conduct consultations.
- Recommend an appropriate program.
- Process enrollment.
- Schedule tutoring sessions.
- Match Students with instructors.
- Deliver online or in-person instruction.
- Provide assessments.
- Develop learning plans.
- Track attendance.
- Prepare progress reports.
- Coordinate with parents and guardians.
- Communicate with teachers when authorized.
- Provide customer support.
Personalize Educational Support
- Understand a Student’s goals and needs.
- Select appropriate instructional materials.
- Adjust lesson pacing and focus.
- Identify academic strengths and gaps.
- Recommend practice activities.
- Measure progress.
- Plan future sessions.
Process Transactions
- Create invoices.
- Process payments.
- Administer recurring plans.
- Apply credits or refunds.
- Maintain transaction records.
- Prevent fraudulent or unauthorized transactions.
Communicate
- Respond to questions.
- Confirm consultations and sessions.
- Send schedule reminders.
- Provide program updates.
- Send progress information.
- Address billing issues.
- Communicate safety or operational information.
- Send marketing communications when permitted.
Operate and Improve the Business
- Maintain the Website.
- Understand Website use.
- Improve programs and customer service.
- Train and support personnel.
- Evaluate program effectiveness.
- Develop new educational offerings.
- Maintain business records.
- Conduct internal reporting and planning.
Protect People and the Company
- Protect Students and personnel.
- Verify identity and authority.
- Detect fraud or misuse.
- Protect accounts and systems.
- Enforce agreements and policies.
- Investigate safety concerns.
- Respond to emergencies.
- Establish, exercise, or defend legal claims.
Comply With Law
- Maintain legally required records.
- Respond to lawful requests.
- Fulfill tax and accounting requirements.
- Comply with court orders or legal processes.
- Meet applicable privacy, consumer-protection, child-safety, and employment obligations.
8. Information We Need to Provide Services
Some information is optional, while other information is necessary for enrollment, scheduling, payment, safety, or delivery of a Service.
You may decline to provide information. However, we may be unable to:
- Respond fully to an inquiry.
- Determine whether a program is appropriate.
- Enroll a Student.
- Process payment.
- Provide requested accommodations.
- Communicate during an emergency.
- Personalize instruction.
- Complete another requested transaction.
We will not require a child to provide more personal information than is reasonably necessary to participate in an applicable activity.
9. Children’s Privacy Notice
A. Our Audience
4.0 Labs provides educational services to Students in grades 2 through 12. However, the public Website, enrollment forms, payment features, and business communications are intended primarily for parents, legal guardians, adult Students, and other adult decision-makers.
Children under 13 should not independently:
- Submit a Website form.
- Request a consultation.
- Make a purchase.
- Enroll in a program.
- Join a mailing list.
- Create an account.
- Send personal information to 4.0 Labs.
A parent or guardian should complete these activities on behalf of a child under 13.
B. Information About Children
Parents and guardians may provide information about their child so that we can:
- Evaluate a tutoring need.
- Recommend an educational program.
- Enroll the child.
- Schedule sessions.
- Provide instruction.
- Create an educational plan.
- Track progress.
- Communicate results to the parent.
- Protect the child’s safety.
Information may include the child’s name, age, grade, school, subjects, academic goals, assessment results, Student work, tutoring notes, attendance, and progress.
C. Direct Collection From Children Under 13
If a child under 13 will directly use an online Service that collects personal information, 4.0 Labs will provide the parent with appropriate notice and obtain verifiable parental consent before collecting the child’s personal information, unless an exception permitted by law applies.
The notice may explain:
- The information to be collected.
- How the information will be used.
- Whether information will be disclosed to service providers.
- How the parent may provide consent.
- How the parent may review or delete the information.
- How the parent may withdraw consent.
A parent’s general acceptance of Website terms is not intended to replace a separate parental-consent process when separate consent is legally required.
D. How We Use Children’s Information
We use information about children for purposes such as:
- Providing tutoring and enrichment.
- Personalizing lessons.
- Administering assessments.
- Reviewing Student work.
- Tracking academic progress.
- Preparing parent reports.
- Communicating with authorized instructors.
- Coordinating with teachers when authorized.
- Maintaining attendance and scheduling records.
- Protecting safety and security.
- Meeting legal obligations.
E. How We Disclose Children’s Information
We may disclose a child’s information only as reasonably necessary to:
- Employees, tutors, instructors, and coordinators supporting the Student.
- Technology and service providers that help us provide the Services.
- A school or teacher when authorized by the parent.
- Emergency responders or appropriate authorities when reasonably necessary to protect safety.
- Government agencies or courts when legally required.
- A successor organization as part of a business transaction, subject to applicable privacy protections.
We do not knowingly sell children’s personal information.
We do not knowingly disclose children’s personal information to third parties for behaviorally targeted advertising.
F. Parent and Guardian Rights
A verified parent or guardian may request to:
- Learn what personal information we collected about the child.
- Review the child’s personal information.
- Correct inaccurate information.
- Request deletion of the child’s personal information.
- Refuse further collection or use.
- Withdraw previously provided consent.
- Request information about the parties to whom the child’s information was disclosed.
Requests may be submitted to privacy@fourpointolabs.com or by calling 1-888-655-4829.
We may take reasonable steps to verify the requesting person’s identity and authority before providing, changing, or deleting a child’s information.
A request to delete information may affect our ability to continue providing Services. We may retain limited information when reasonably necessary to comply with law, complete a transaction, protect safety, resolve a dispute, or document a parent’s privacy request.
G. Information Collected Without Parental Consent
Applicable law may permit limited information to be collected without prior parental consent for a narrow purpose, such as:
- Responding once to a child’s specific question.
- Obtaining a parent’s contact information to provide notice and request consent.
- Protecting a child’s safety.
- Protecting the security or integrity of the Service.
- Complying with law.
Information collected under an exception will not be used for an unrelated purpose.
H. Accidental Collection
If we learn that we collected personal information directly from a child under 13 without required parental consent, we will take reasonable steps to:
- Stop the collection.
- Delete the information.
- Seek appropriate parental consent when continued retention is necessary and legally permitted.
- Address the underlying process that resulted in the collection.
Parents may report a concern to privacy@fourpointolabs.com.
10. Student Information and Advertising
Student information is collected to provide educational and related administrative Services.
We do not use information such as a Student’s:
- Grades.
- Assessment results.
- Assignments.
- Learning difficulties.
- Tutor notes.
- School records.
- Disability or accommodation information.
- Behavioral concerns.
- Academic progress.
to create a commercial advertising profile about that Student.
We may advertise 4.0 Labs programs to parents, guardians, and general Website visitors. We seek to keep those activities separate from identifiable Student educational records.
11. Artificial Intelligence and Educational Technology
Some 4.0 Labs programs teach Students about artificial intelligence, AI agents, AI systems, and responsible use of technology.
AI tools can process information differently from traditional educational software. They may retain prompts, generate inaccurate responses, or process information under the provider’s own terms.
Our privacy practices for AI-supported instruction include the following:
- We instruct Students not to enter private, confidential, school-protected, financial, medical, or personally identifying information into a public AI tool.
- We seek to use fictional, deidentified, or limited information when demonstrating public AI tools.
- We do not intentionally submit identifiable Student educational records to public AI systems for model training.
- We do not use AI-generated profiling as the sole basis for a decision that determines a Student’s eligibility or enrollment.
- AI-generated recommendations are reviewed by an instructor or appropriate staff member before being used for a significant educational decision.
- Parents may ask which AI or educational tools are expected to be used in a particular program.
- A third-party AI provider’s collection and use of information are governed by that provider’s own terms and privacy policy.
Students and parents should review the age restrictions and parental-consent requirements of third-party technology platforms.
A Student should not create or use an account with a third-party AI provider in violation of that provider’s age requirements.
12. Online Sessions and Video-Conferencing Services
Online tutoring may be delivered through a third-party video-conferencing or learning platform.
The platform may process information such as:
- Participant name.
- Email address.
- IP address.
- Device information.
- Session date and time.
- Audio and video transmitted during the session.
- Chat messages.
- Shared files.
- Technical diagnostic information.
Students should participate from an appropriate environment and avoid displaying private documents or sensitive background information.
Online sessions are not recorded by 4.0 Labs unless:
- Recording is reasonably necessary for a disclosed purpose.
- Advance notice is provided.
- Required consent is obtained.
- The recording is handled according to an applicable retention schedule.
A recording made by a third-party platform may also be subject to that provider’s policies.
13. Photographs, Recordings, Testimonials, and Publicity
4.0 Labs will not use a minor Student’s name, recognizable photograph, voice, video, school name, testimonial, academic record, or personal story in public advertising without appropriate separate permission.
A publicity or media release may explain:
- What information will be used.
- Where it may appear.
- The purpose of the use.
- Whether the Student will be identified.
- Whether the consent has an expiration date.
- How the parent may withdraw consent for future use.
Publicity consent is voluntary and is not required to purchase ordinary tutoring Services.
Withdrawal of consent will apply prospectively. We may not be able to retrieve material that was lawfully distributed before consent was withdrawn.
Customers and Students may not record a tutoring session without advance permission from 4.0 Labs and every person whose consent is legally required.
14. Cookies and Similar Technologies
The Website may use cookies, pixels, tags, local-storage technologies, and similar tools.
These technologies may be used to:
- Keep the Website functioning.
- Remember Website preferences.
- Protect Website security.
- Understand Website traffic.
- Identify technical problems.
- Measure program-interest trends.
- Understand how visitors navigate the Website.
- Evaluate marketing effectiveness.
- Deliver or measure advertising where permitted.
Types of Cookies
The Website may use:
Essential cookies:
Necessary for core Website functions, security, forms, and navigation.
Preference cookies:
Remember selections or settings.
Analytics cookies:
Help us understand Website traffic and performance.
Advertising cookies:
May help measure advertising or show relevant marketing to adult Website visitors.
The available cookies may change as our Website and service providers change.
Cookie Choices
You may be able to:
- Use a Website cookie-settings tool when available.
- Change your browser settings.
- Delete existing cookies.
- Block future cookies.
- Use legally recognized browser-based privacy preference signals.
Blocking essential cookies may affect Website functionality.
Where required by applicable law, we will process a legally recognized opt-out preference signal as a request to opt out of covered targeted advertising or data sales for the browser or device that sends the signal.
15. Website Hosting and Mailing Lists
Our public Website may be hosted through a third-party website platform such as Squarespace. Website providers may process technical, device, security, form-submission, and Website-usage information to provide their services.
Mailing-list signups may be administered through an email-marketing provider such as Mailchimp. If you subscribe, the provider may process your name, email address, subscription status, engagement information, and related technical data.
These providers process information under their own terms and privacy policies and may also act as service providers to 4.0 Labs.
You may unsubscribe from marketing emails using the unsubscribe link contained in the message.
16. Scheduling, Payment, and Other Service Providers
We may use third parties to support:
- Website hosting.
- Form processing.
- Scheduling.
- Payment processing.
- Invoicing.
- Video conferencing.
- Email delivery.
- Text messaging.
- Telephone communications.
- Cloud storage.
- Customer relationship management.
- Document signing.
- Analytics.
- Security.
- Background checks.
- Professional services.
These providers may receive information necessary to perform their contracted functions.
We seek to provide service providers with only the information reasonably necessary for the applicable service and expect them to protect the information in accordance with their agreements and applicable law.
A current provider list may be requested by contacting privacy@fourpointolabs.com.
17. How We Disclose Personal Information
We may disclose personal information to the following categories of recipients.
Employees and Educational Personnel
We may disclose information to employees, instructors, tutors, coordinators, administrators, or contractors who need it to provide or support the Services.
Service Providers
We may disclose information to companies that perform functions on our behalf, such as hosting, payment processing, communications, scheduling, analytics, security, and professional services.
Parents and Authorized Adults
We may disclose Student progress and participation information to a parent, legal guardian, adult Student, or another adult authorized to receive it.
Schools and Teachers
With appropriate authorization, we may disclose information to or receive information from a Student’s school, teacher, counselor, or educational representative.
Legal and Safety Disclosures
We may disclose information when we reasonably believe disclosure is necessary to:
- Comply with applicable law.
- Respond to a subpoena, court order, or lawful government request.
- Protect a Student or another person.
- Respond to an emergency.
- Investigate suspected fraud or misconduct.
- Protect our rights, property, systems, or personnel.
- Enforce an agreement or policy.
- Establish or defend a legal claim.
Business Transactions
Information may be reviewed or transferred in connection with a proposed or completed merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
Any successor receiving personal information will be expected to handle it consistently with applicable law and the commitments that apply at the time of transfer.
At Your Direction
We may disclose information when you request, authorize, or direct us to do so.
18. Sale of Information and Targeted Advertising
4.0 Labs does not sell personal information for monetary consideration.
We do not knowingly sell Student personal information or personal information collected directly from a child under 13.
Some state privacy laws define “sale,” “sharing,” or “targeted advertising” more broadly than an exchange of information for money. Certain analytics or advertising technologies used on an adult-facing portion of the Website could be treated as covered sharing or targeted advertising under those laws.
Where applicable, you may request to opt out by:
- Using the Website’s cookie or privacy controls when available.
- Sending an email to privacy@fourpointolabs.com with the subject line “Targeted Advertising Opt- Out.”
- Using a legally recognized browser-based opt-out preference signal.
We do not knowingly use Student educational records to deliver targeted advertising.
19. Deidentified and Aggregated Information
We may create information that has been aggregated or deidentified so that it cannot reasonably be linked to a particular individual.
We may use deidentified or aggregated information to:
- Evaluate program performance.
- Understand general academic-support needs.
- Improve Services.
- Train personnel.
- Conduct business planning.
- Produce internal reports.
When we maintain information as deidentified information, we will not intentionally attempt to reidentify it except to test whether our deidentification measures are effective or as otherwise permitted by law.
20. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period may depend on:
- The type of information.
- The nature and duration of the Customer relationship.
- Whether a Student is actively enrolled.
- The purpose for which the information was collected.
- Contractual commitments.
- Tax, accounting, and legal requirements.
- Safety and security needs.
- Dispute-resolution needs.
- Applicable limitation periods.
- A parent’s privacy request.
In general:
- Inquiry information is retained while we respond and follow up on the inquiry and for a reasonable business-record period afterward.
- Student and educational information is retained while Services are being provided and for a reasonable period afterward to support continuity, respond to questions, maintain necessary business records, and resolve disputes.
- Payment and transaction records may be retained for tax, accounting, fraud-prevention, and legal-compliance purposes.
- Marketing contact information is retained until the person unsubscribes or the information is no longer needed.
- We may retain a limited suppression record after an unsubscribe request so that we do not send additional marketing communications.
- Employment-application information may be retained for recruiting, compliance, and future-opportunity purposes.
- Session recordings, when authorized, will be retained only for the period disclosed in the applicable recording notice or consent.
- Personal information collected online from a child will not be retained indefinitely and will be deleted when it is no longer reasonably necessary for the purpose for which it was collected.
When deletion is appropriate, we will take reasonable measures designed to make the information unreadable or unrecoverable.
Information may remain temporarily in backup systems until the backup is overwritten through the normal backup cycle.
21. Information Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information.
Safeguards may include:
- Access controls.
- Password protections.
- Multi-factor authentication where appropriate.
- Encryption in transit where supported.
- Secure payment processing.
- Personnel confidentiality obligations.
- Role-based access.
- Vendor review.
- Security monitoring.
- Backup and recovery procedures.
- Incident-response procedures.
- Staff training.
Access to Student information is limited to personnel and providers who reasonably need the information to perform their functions.
No website, communication system, database, or storage method is completely secure. We cannot guarantee that information will never be lost, accessed without authorization, altered, or disclosed.
If we identify a security incident involving personal information, we will investigate and provide notifications when required by applicable law.
You can help protect information by:
- Using secure devices and networks.
- Protecting passwords.
- Avoiding the transmission of unnecessary sensitive information.
- Promptly reporting suspected unauthorized access.
- Logging out of shared devices.
Security concerns may be reported to privacy@fourpointolabs.com.
22. Your Communication Choices
Marketing Emails
You may unsubscribe from promotional emails by using the unsubscribe link contained in the message.
Unsubscribing from marketing does not prevent us from sending necessary transactional communications about:
- An active inquiry.
- Enrollment.
- Scheduling.
- Payment.
- Student progress.
- Safety.
- Changes to a purchased Service.
Text Messages
You may opt out of eligible promotional text messages by replying STOP.
Message and data rates may apply.
An opt-out from promotional text messages does not necessarily prevent operational or emergency communications when permitted by law and reasonably necessary to administer an active Service.
Telephone Calls
You may ask us not to make promotional telephone calls by contacting privacy@fourpointolabs.com or calling 1-888-655-4829.
Mailing Lists
A mailing-list subscription is voluntary and is not required to enroll in tutoring Services.
23. Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Confirm whether we process your personal information.
- Access personal information we maintain about you.
- Obtain a copy of certain personal information.
- Correct inaccurate information.
- Delete certain information.
- Withdraw consent.
- Opt out of certain targeted advertising.
- Opt out of certain sales or sharing of personal information.
- Opt out of certain legally significant profiling.
- Limit certain uses of sensitive information.
- Appeal a decision concerning a privacy request.
- Exercise rights without unlawful discrimination or retaliation.
These rights may be subject to exceptions. For example, we may need to retain information to:
- Complete a transaction.
- Provide a requested Service.
- Maintain legally required records.
- Protect safety or security.
- Prevent fraud.
- Exercise or defend legal claims.
- Comply with law.
- Maintain a record of a prior request.
24. How to Submit a Privacy Request
You may submit a request through:
Email: privacy@fourpointolabs.com
Telephone: 1-888-655-4829
Mail:
Four Point O Labs IncorporatedAttn: Privacy Request
5680 Highway 6, Suite 103
Missouri City, Texas 77459
Please include:
- Your name.
- Your contact information.
- Your relationship to the Student, if applicable.
- The nature of your request.
- Enough information for us to locate the relevant records.
- The state in which you reside when requesting rights under a state privacy law.
Do not send a Social Security number, complete financial-account number, complete payment-card number, or unnecessary government identification by ordinary email.
25. Verification of Requests
Before responding to a request, we may need to verify:
- The requester’s identity.
- The requester’s contact information.
- The requester’s relationship to a minor Student.
- The requester’s authority to act for another person.
- That the request relates to information maintained by 4.0 Labs.
The verification method will depend on the sensitivity of the information and the nature of the request.
We will not use information collected for verification for an unrelated purpose.
If we cannot verify a request, we may be unable to fulfill it.
26. Authorized Agents
Where applicable law permits an authorized agent to submit a request, we may require:
- Written authorization from the individual.
- Proof of the agent’s identity.
- Proof of the agent’s authority.
- Direct confirmation from the individual.
- Verification of the individual’s identity.
For a request concerning a minor, we may require proof that the requester is the child’s parent, legal guardian, or otherwise legally authorized to act for the child.
27. Response Timing and Appeals
We will respond to verified privacy requests within the period required by applicable law.
Where applicable, we generally aim to respond within 45 days. We may extend the response period when legally permitted and reasonably necessary. If an extension is needed, we will provide notice and explain the reason.
If we decline a request, we will explain the decision when required by law.
You may appeal a denied request by emailing privacy@fourpointolabs.com with the subject line:
Privacy Request Appeal
The appeal should identify the original request and explain why you believe the decision should be reconsidered.
We will review the appeal and respond within the period required by applicable law. If an appeal is denied, we will provide information about any available method for contacting the appropriate state regulator where required.
28. Texas Privacy Rights
Texas residents may have rights under the Texas Data Privacy and Security Act when the law applies to the applicable processing activity and to 4.0 Labs.
Applicable rights may include the right to:
- Confirm whether personal data is being processed.
- Access personal data.
- Correct inaccuracies.
- Delete personal data.
- Obtain a portable copy of certain personal data.
- Opt out of targeted advertising.
- Opt out of the sale of personal data.
- Opt out of certain profiling.
- Appeal a decision concerning a request.
- Exercise rights without discrimination.
Information about a known child under 13 is treated as sensitive data under Texas law.
4.0 Labs does not knowingly sell sensitive personal information or information about a child under 13.
Texas residents may submit requests and appeals using the contact methods described in this Privacy Policy.
29. Rights in Other U.S. States
Residents of California, Colorado, Connecticut, Delaware, Iowa, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Utah, Virginia, and other states may have additional privacy rights when an applicable state privacy law applies.
We will evaluate requests under the law applicable to the requester and the relevant information.
The fact that this Privacy Policy describes a particular state right does not mean that every state law applies to 4.0 Labs or to every category of information.
30. Employment and Contractor Applicants
Information submitted for employment or contractor opportunities may be used to:
- Evaluate qualifications.
- Communicate about an application.
- Conduct interviews.
- Contact references.
- Verify credentials.
- Conduct permitted background checks.
- Make hiring or engagement decisions.
- Prepare employment or contractor documents.
- Meet tax, legal, safety, and recordkeeping obligations.
- Consider an applicant for a future opportunity.
Applicant information may be disclosed to employees involved in hiring and to service providers supporting recruiting, screening, payroll, legal, or administrative functions.
Submitting an application does not guarantee employment or engagement.
31. Third-Party Websites and Services
The Website may contain links to third-party websites, social-media pages, scheduling services, payment platforms, educational resources, or technology providers.
A third party’s privacy practices are governed by its own privacy policy.
4.0 Labs is not responsible for the privacy, security, availability, or content of a third-party service that we do not control.
A link does not necessarily mean that 4.0 Labs endorses the third party.
Parents should review the privacy policy, age restrictions, data practices, and account requirements of a third-party educational tool before allowing a minor to use it.
32. Social Media
If you interact with 4.0 Labs through a social-media platform, the platform may collect information about your interaction under its own privacy policy.
Information posted publicly on social media may be visible to other users.
Do not post:
- Student academic records.
- Personal contact information.
- Account credentials.
- Medical information.
- Financial information.
- Confidential school information.
- Another person’s private information.
A direct message to a social-media account may not be an appropriate method for communicating sensitive Student information.
33. International Visitors
4.0 Labs is based in the United States, and information may be processed and stored in the United States.
If you access the Website from outside the United States, your information may be transferred to a jurisdiction whose privacy laws differ from those in your location.
We will handle personal information according to this Privacy Policy and applicable law.
The Services are primarily intended for Customers and Students located in the United States unless otherwise agreed in writing.
34. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in:
- Our Services.
- Our technology.
- Our vendors.
- Our information practices.
- Applicable law.
- Regulatory guidance.
- Security requirements.
The updated policy will display a revised “Last Updated” date.
If a change materially affects how we use previously collected personal information, we will provide additional notice or obtain consent when required by law.
We encourage you to review this Privacy Policy periodically.
35. Relationship to Other Agreements
This Privacy Policy should be read together with the 4.0 Labs Terms of Use and any applicable:
- Enrollment agreement.
- Payment authorization.
- Parental-consent form.
- School-communication authorization.
- Media release.
- Recording consent.
- Program-specific notice.
- Employment or contractor agreement.
If a separate privacy notice applies to a particular collection activity, that notice will control for that activity to the extent it conflicts with this general Privacy Policy.
36. Contact Us
Questions, concerns, parental requests, privacy requests, appeals, and security reports may be directed to:
Four Point O Labs IncorporatedDoing business as 4.0 Labs
Attn: Privacy Matters
5680 Highway 6, Suite 103
Missouri City, Texas 77459
Email: privacy@fourpointolabs.com
Telephone: 1-888-655-4829